Privacy Policy
Who is responsible for your data
Your personal data at EnergyCasino is controlled by Probe Investments Limited, a company registered in Malta under number C51749. Questions about your data go to our Data Protection Officer, whom you can reach through customer support.
What we collect
When you open an account and play, we record your name, date of birth, gender, home address, phone number and email address. We also keep the IP address and technical details of the devices you use, how and when you use our services, your deposits and withdrawals, and anything you choose to tell us when you write to us. For customer due diligence we may ask for extra documents, and we may use outside providers and public sources to prevent money laundering and to support responsible gaming.
Why we use it
We use your data to run your account and the games, to check your identity and age, to meet our anti-money-laundering and responsible gaming duties and to answer your questions. Some documents in the identity check may be reviewed with AI-based tools. With your consent we send you marketing by email, phone, push notification or SMS. You can change that consent under My Account at any time, and every message explains how to opt out.
Keeping your account secure
Our directories and databases are password-protected, data travels encrypted over SSL and our servers are scanned against attacks. Only authorised staff can open your personal information. When someone logs in to your account from a new country, we send a six-digit code to your phone or email, and the login only continues once that code is entered.
Sharing and transfers
We share data only with partners who help us operate and support our services, under written contracts that meet the GDPR, and with regulators or law enforcement where the law requires it. If data leaves the European Economic Area, we rely on adequacy decisions of the European Commission or standard EU contract clauses.
How long we keep it
Because of our anti-money-laundering duties, we keep personal data for up to five years after your account is closed, or after your last login or transaction if the account stays open but inactive. During a legal dispute we keep the relevant data for as long as the dispute lasts.
Your rights
You can ask for a copy of your data, have wrong details corrected, ask for erasure where no legal duty requires us to keep the data, object to or restrict some processing, take your data with you in a machine-readable file and withdraw your consent. You can also ask for a person to review any automated decision. Write to customer support with your request and we answer within 30 days. You may also complain to the Information and Data Protection Commissioner in Malta.