Contacts

Customer support

You can reach our team by live chat or by email. Live chat is open Monday to Friday from 09:00 to 21:00, on Saturday from 12:00 to 20:00 and on Sunday from 13:00 to 21:00 CET. A chatbot can help with common questions and asks for your email address only if you choose to share it.

Filing a complaint

Send your complaint to customer support with your first and last name, registered email, home address, the game, the date and time of the event and a clear description of what happened. We confirm that we have received it and aim to give you an answer within 10 days, with up to 10 more days for complex cases. Messages sent via social media are not handled as official complaints. If you disagree with our final answer, you can take the matter to our registered ADR body, the Maltese Alternative Dispute Resolution Entity.

Questions about your data

For privacy questions, ask customer support to put you in touch with our Data Protection Officer.

Licence

Probe Investments Limited, a company registered in Malta under number C51749, holds licence MGA/B2C/224/2012 from the Malta Gaming Authority for customers outside the United Kingdom.